Collective Bargaining and Grievance Mediation, Dispute Resolution, Training, Card Checks, Arbitration, and Fact-Finding Services
Experienced and Proven Mediators
At Transformation WRX™, we are a team of experienced, conflict management professionals (former federal mediators) who thrive in helping people resolve even the toughest disagreements. Specializing in labor management relations, when tensions run high and frustration fills the room, we come to life. We specialize in mediating high-stakes grievances and negotiations, with extensive experience handling labor agreements with bargaining units covering up to 33,000 employees/members.
Our firm was born out of necessity when the federal government reduced the agency down to a handful of federal mediators located in Washington DC, with the philosophy to transition services to the private sector. A group of exceptional, seasoned mediators united to fill the gap, and since then, we've been committed to mediating effective, lasting resolutions for all involved.
Studies show that mediated agreements lead to more durable, satisfying outcomes compared to adversarial methods, which is why we offer both in-person and remote web-based virtual services. With Transformation WRX™, you can resolve conflicts faster, involve all parties more deeply, and see lasting results.
Let us help you turn conflict into opportunity.
"What impresses me most is TransformationWRX is not just building a roster. They are building a professional organization of expert, seasoned mediators."
- Barbara Rumph
Meet Our Team
Certified Conflict Management Professionals
Myla Hite
Champion of Collaborative Workplaces and Founding Partner
With over 40 years of expertise in labor relations, Myla brings the insight, experience, and energy of a seasoned professional who has spent her career at the intersection of negotiation, mediation, and organizational transformation. A trusted voice in the field, Myla has served in executive management roles and as a lead negotiator, mediator, consultant, and trainer across the private, public, and federal sectors.
Her impact spans industries from aerospace and healthcare to construction, manufacturing, and grocery. She has mediated collective bargaining agreements involving up to 33,000-member units and helped resolve complex workplace disputes with clarity and fairness.
Known for her dynamic, real-world approach, Myla develops and delivers engaging, customized training on collective bargaining, grievance handling, labor-management committee processes, steward/supervisor dynamics, communication, conflict resolution, and more. Her facilitation style empowers both labor and management to build sustainable, productive partnerships.
A mediator since 1995 with a graduate degree from Ball State University, Myla is a sought-after keynote speaker who is deeply committed to fostering workplaces rooted in dignity, choice, and meaning for all.
Tammy Poole
Tammy has a deep desire to help others resolve conflicts and create positive, collaborative solutions.
Tammy is an experienced mediator with a proven track record in conflict resolution, employee relations, and workplace negotiations. As a former federal labor mediator, she excels at guiding organizations and individuals through complex disputes by fostering open dialogue and creating collaborative solutions.
Specializing in workplace conflicts and employment disputes, Tammy brings extensive expertise in conflict coaching. She helps parties surface underlying interests to reach lasting, fair resolutions.
A dynamic speaker and trainer, Tammy empowers audiences with the tools to navigate conflict and build positive relationships. Committed to professionalism, empathy, and fairness, Tammy is dedicated to helping clients resolve conflicts and strengthen their connections.
Tammy holds a Bachelor of Science degree from Indiana University.
Judy Cortez
Judy is dedicated to fostering positive organizational change and building stronger workplace dynamics.
Judy is a seasoned, former federal labor and employment mediator, specializing in resolving disputes across private, public, and federal sectors.
With expertise in contract negotiations, grievance mediation, and workplace conflict resolution, she also offers training on collective bargaining, labor management relationships, problem-solving, and effective communication.
An energetic speaker and change-agent, Judy has led national workshops, developing and executing webinars for federal mediators. She impressively partnered with Southern University Law Center where she designed a program for law students that certified them as mediators in Alternative Dispute Resolution. She has worked extensively with various labor organizations in solidifying a healthy and positive working relationship with employers.
Judy holds degrees in Political Science and Criminal Justice, along with Mediation and Paralegal certifications. Judy is bilingual, fluent in Spanish and English.
Seasoned Professional Mediators
Xavier Merizalde
Xavier specializes in interest-based conflict resolution and effective stakeholder communication. With over 15 years of experience in labor law compliance, negotiation, and mediation, he helps organizations navigate complex labor disputes, collective bargaining, and labor-management relations. His collaborative approach focuses on early conflict resolution to foster sustainable workplace relationships.
Based in Las Vegas, Xavier has worked across industries including healthcare, transportation, law enforcement, and hospitality. His influence extends internationally, contributing to labor training programs with the Guatemalan Ministry of Labor, Mexico’s Secretary of Labor and Social Security, the International Labor Organization, and the U.S. Department of State.
A U.S. Navy veteran and Operation Iraqi Freedom participant, Xavier holds a Bachelor’s degree in Business Administration from Trident University International. Fluent in Spanish, he is committed to promoting inclusive, equitable workplaces. In addition to mediation, he provides training for unions and management on communication strategies and conflict prevention.
Stephanie Haynes
Stephanie’s success stems from her transformational mediation style and her dedication to empowering parties to create lasting change. She is adept at leading teams through collaborative and interest-based problem-solving approaches and helping stakeholders craft strategic plans to navigate industry challenges. Her expertise includes facilitating contract negotiations rooted in open communication and respect, as well as fostering labor-management synergy in areas such as legislative policy, funding, market share, and community relations.
Based in Kansas City, Missouri, Stephanie has extensive experience in both the public and private sectors. With a 20-year background in collective bargaining, she specializes in fostering strong, productive relationships between unions and employers.
In addition to her work as a federal mediator, Stephanie has developed and delivers training on bias, inclusion, and gender dynamics. She is also available for Diversity, Equity, and Inclusion (DEI) training and supportive services.
A graduate of Texas Tech University, Stephanie further honed her expertise as a participant in the 2024 Conflict Management Professionals Program.
Mike Steffany
Mike is a seasoned dispute resolution specialist dedicated to helping parties navigate conflict and find a constructive path forward. With a personable yet impartial approach, he prioritizes communication and trust-building, creating a productive environment for exploring creative solutions.
With experience as a Federal Mediator and an Investigator for the National Labor Relations Board, Mike has worked extensively in labor investigations, collective bargaining mediations, grievance resolution, representation procedures, and relationship development. He has also provided training on a range of labor relations topics, equipping stakeholders with the tools to foster collaboration and resolve disputes effectively.
Mike holds a Bachelor's degree in Marketing and an MBA with a focus on Healthcare Administration.
Madelaine Colas
Madelaine is a magnificent Mediator and Alternative Dispute Resolution (ADR) expert with extensive experience in conflict resolution, collective bargaining, and grievance adjudication. With a deep understanding of both Traditional and Interest-Based Bargaining, she has served as a facilitator and trainer, helping organizations, unions, and management navigate complex negotiations effectively.
A graduate of the Rutgers Labor Law Center in Piscataway, New Jersey, Madelaine brings a wealth of knowledge in labor law and dispute resolution. Her expertise extends to arbitration, where she steps in when necessary to ensure fair and just outcomes.
Known for her strategic approach, impartiality, and ability to foster productive dialogue, Madelaine is committed to helping parties reach sustainable agreements and resolve disputes efficiently. Whether facilitating collective bargaining sessions or adjudicating grievances, she is a trusted professional dedicated to equitable and effective conflict resolution.
John D. Miller
John D. Miller is a seasoned mediator and arbitrator with over two decades of experience in labor and employment law, collective bargaining, and alternative dispute resolution (ADR). A licensed attorney since 2001, he brings a calm, solutions-oriented approach to mediation and arbitration, grounded in fairness, integrity, and practical problem-solving.
John previously served as a Commissioner with the Federal Mediation and Conciliation Service (FMCS), where he mediated labor disputes across a wide range of industries—including healthcare, construction, manufacturing, and the public sector. He was frequently called upon to train mediators and labor-management partners, facilitate the creation of labor-management committees, and deliver tailored training programs for the labor-management community.
Prior to his work with the FMCS, John spent a decade as Executive Director of SAG-AFTRA's Missouri Valley region, leading negotiations with major employers such as FOX and CBS. He managed complex arbitrations and litigated employment matters before courts and regulatory agencies. Earlier in his career, he worked as a private sector attorney specializing in representation of public utilities—including gas, electric, telecommunications and water companies—before regulatory boards and in related court proceedings.
John brings a pragmatic, balanced, and deeply informed perspective to every case he handles. His breadth of experience—spanning union and management representation, private practice, and federal mediation—makes him uniquely equipped to help parties navigate even the most challenging disputes with clarity and confidence.
Bruce Fries
Passionate about fostering meaningful dialogue, Bruce helps parties communicate across divides, resolve disagreements, and build agreements that address the needs and interests of all involved. As a mediator, he does not provide legal advice or impose personal interpretations of the law. Instead, he facilitates productive discussions by encouraging open and respectful communication, ensuring all parties can share their perspectives. He helps identify ambiguities and clarify key issues to be resolved while moderating the exploration of options to find mutually beneficial solutions.
Bruce specializes in mediation, facilitation, training, coaching, and consulting for individuals and organizations in both the private and public sectors.
With experience as both an advocate and mediator, Bruce brings a well-rounded perspective to dispute resolution. His ability to understand each party’s unique viewpoint, coupled with his dedication to active listening and creative problem-solving, allows him to guide discussions toward fair and lasting resolutions in a safe, structured environment.
Barbara Baker
Barbara is a trusted expert in collective bargaining, grievance mediation, and workplace conflict resolution. With a strong foundation as a former labor and employment attorney, she brings unmatched insight and experience to both public and private sector clients across the country.
Known for her results-driven approach, Barbara offers both traditional and collaborative mediation services. She has trained mediators across the U.S. and internationally, sharing practical strategies and proven techniques that build confidence and competence.
Barbara is also a sought-after trainer, recognized for her engaging and interactive style. She designs and delivers customized training programs tailored to each organization’s unique needs—covering topics such as dispute resolution, communication and conflict, leadership development, labor-management relations, and effective negotiations.
Her workplace conflict resolution services go beyond mediation. Barbara conducts on-site assessments, facilitates difficult conversations, delivers targeted training, and provides individual coaching—all with the goal of restoring trust and improving organizational health.
A graduate of Northwestern University School of Law, Barbara is a federally recognized Conflict Management Professional and Coach. She is also Prosci-certified in Change Management, equipping her to support organizations through complex transitions with clarity and compassion.
Transforming conflict into opportunity, nationwide!
"AMAZING training. I gained so many practical tips. Every new labor relations professional should take the labor basics training."
- Virginia
“We had so much conflict between labor and management, we knew we needed to do something. We reached out to Myla and we are so much better off than we were last year.”
- Dusty
“As a labor rep, there is a lot I consider before calling a third-party. Myla makes everyone feel valued while facilitating us towards the goal. I know I can count on her to be there when I need her”
- Kelly